FAQ

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General

What does Helix Lab sell?

NinjaTrader 8 indicators as individual lifetime licenses, plus a monthly membership with a free 7-day trial that unlocks the full suite while active.

Where do I buy?

Checkout is the official Whop embed on each product page. Purchases and licenses are fulfilled by Whop.

How do I get help after purchase?

Use the chat button on the page. Include the email you used on Whop and the product name.

Do you guarantee trading profits?

No. These are technical tools for NinjaTrader 8. Trading involves risk of loss.

Can I cancel membership?

Yes. Manage or cancel from your Whop account. Access continues until the current paid period ends, subject to Whop’s billing rules.

Monthly Membership

Are the indicators limited in the FREE 7 day trial period?

No, you get all indicators with all features enabled.

07. TickSense

Does TickSense need a special data feed?

No. It classifies each NinjaTrader 1-tick print with bid/ask (uptick/downtick if bid/ask is missing). Any NT instrument with tick data works. Enable Tick Replay for accurate historical.

How do Size, Rate, and lead-then-follow audio work, and what can I tune?

ize is volume OFI; Rate is print-count OFI. Lead sounds when short-window delta accelerates before price moves; Follow only while that push is still driven. Tune windows, thresholds, filters, and WAV files in Properties.

How to install the indicator HL_TickSense in Ninjatrader?

Download the .zip file 2. Go to Tools > Import > NinjaScript Add-On. 3. Select the .zip file, Open. 4. Restart NinjaTrader. 5. Add the indicator to a chart. (Look for the folder HelixLab under indicators.) You can install the indicator on up to 5 PCs.

What is the refund policy?

This is a software product, and as such all sales are final. There are no returns or refunds on software. Ask any questions you have before purchasing.

Can the indicator be used on more than one PC?

Yes, you can install the add-on on up to 5 PCs.

A1. Rithmic Connection Manager

Can I still connect Tradovate accounts?

Yes, you can connect all the accounts simoultaneously. Not only the Rithmic accounts, but any account you add in Connections > Configure.

Are the multiple Rithmic accounts active at the same time?

Yes, they are all connected at the same time, and you can place trades on all of the accounts concurrently. You can also use all the Rithmic accounts together if with a trade copier.

How do I install the Rithmic Connection Manager add-on?

Download the .zip file 2. Go to Tools > Import > NinjaScript Add-On. 3. Select the .zip file, Open. 4. Restart NinjaTrader. 5. Control Center > New > Rithmic Connection Manager.

What is the refund policy?

This is a software product, and as such all sales are final. There are no returns or refunds on software. Ask any questions you have before purchasing.

Can the add-on be used on more than one PC?

Yes, you can install the add-on on up to 5 PCs.

02. Custom Order Labels

What does Custom Order Labels add to my chart?

It decorates stop and target orders with clear labels and shows position profit and loss beside Chart Trader, so you can read the trade at a glance.

Do I have to mark the orders myself?

No. Labels are drawn for you from your orders and open position. Dollar amounts can be shown in micro-contract size, and ask, bid, and last price lines are optional.

How to install the indicator Custom Order Labels in Ninjatrader?

Download the .zip file 2. Go to Tools > Import > NinjaScript Add-On. 3. Select the .zip file, Open. 4. Restart NinjaTrader. 5. Add the indicator to a chart. (Look for the folder HelixLab under indicators.) You can install the indicator on up to 5 PCs.

What is the refund policy?

This is a software product, and as such all sales are final. There are no returns or refunds on software. Ask any questions you have before purchasing.

Can the indicator be used on more than one PC?

Yes, you can install the add-on on up to 5 PCs.

08. TrendRider

How does the TrendRider line work?

CCI sets trail direction; ATR sets distance. CCI ≥ 0: the line only ratchets up (Low − ATR × multiplier). CCI < 0: it only ratchets down (High + ATR × multiplier).

Can it show signals and color bars or the chart background?

Yes. Enable Use Signal to print UP/Down text on trail color flips (offset in ticks; default off). Enable ColorBars to paint candle bodies bull/bear. Enable HighlightChart to tint the background with the bull/bear colors and opacity.

How to install the indicator TrendRider in Ninjatrader?

Download the .zip file 2. Go to Tools > Import > NinjaScript Add-On. 3. Select the .zip file, Open. 4. Restart NinjaTrader. 5. Add the indicator to a chart. (Look for the folder HelixLab under indicators.) You can install the indicator on up to 5 PCs.

What is the refund policy?

This is a software product, and as such all sales are final. There are no returns or refunds on software. Ask any questions you have before purchasing.

Can the indicator be used on more than one PC?

Yes, you can install the add-on on up to 5 PCs.

14. MA Clouds

What does MA_Clouds show on the chart?

Two clouds. Each one shades the space between a fast moving average and a slow one, and tracks whether the fast average is above or below

Can I change the averages and get a cross alert?

Yes. Each line has its own type, length, price, and timeframe (chart, 1-minute, 2-minute, or 5-minute). Turn on sound, an alert, a marker, or bar color when the fast average crosses the slow one. Those options start off.

How to install the indicator HL MA Clouds in Ninjatrader?

Download the .zip file 2. Go to Tools > Import > NinjaScript Add-On. 3. Select the .zip file, Open. 4. Restart NinjaTrader. 5. Add the indicator to a chart. (Look for the folder HelixLab under indicators.) You can install the indicator on up to 5 PCs.

What is the refund policy?

This is a software product, and as such all sales are final. There are no returns or refunds on software. Ask any questions you have before purchasing.

Can the indicator be used on more than one PC?

Yes, you can install the add-on on up to 5 PCs.

12. Cumulative Volume Delta

What does HL Cumulative Volume Delta show?

It draws candles of buying versus selling pressure from each tick, in a panel under the price chart. Green means buyers added during that bar. Red means sellers added.

What is the difference between Session and Bar?

Session keeps stacking that pressure through the trading day, then starts over at the next session. Bar resets every candle so you see only that bar's push.

How to install the indicator HL Cumulative Volume Delta in Ninjatrader?

Download the .zip file 2. Go to Tools > Import > NinjaScript Add-On. 3. Select the .zip file, Open. 4. Restart NinjaTrader. 5. Add the indicator to a chart. (Look for the folder HelixLab under indicators.) You can install the indicator on up to 5 PCs.

What is the refund policy?

This is a software product, and as such all sales are final. There are no returns or refunds on software. Ask any questions you have before purchasing.

Can the indicator be used on more than one PC?

Yes, you can install the add-on on up to 5 PCs.